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Open Your Privacy Choices With 4dperdana

Account setup, wallet checks through Touch 'n Go, GrabPay, Boost dan FPX, cookie choices and support chats all create data we must handle with care.

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4dperdana Open Your Privacy Choices With 4dperdana
CONTACT ROUTES

Check Privacy Contact Paths

Privacy questions should reach the right team without sending you around the lobby. Use the contact path that matches your request, and include the account phone number or email you used so…

Account privacy help Use live chat for requests about your account profile, login record, cookie choices, or wallet reference data. We will confirm your identity before sharing account details or making changes that affect stored data.
Document requests Email support when you need a copy of data linked to verification, payment matching, or account status. Attach only what we request, and avoid sending card images or unrelated personal papers.
Correction requests Contact us if your name, phone number, email, or payment reference is wrong in your account record. We check the request against account activity before updating data in our systems.
PRIVACY CONTROLS

Explore Your Data Controls

We treat privacy as an account operation, not a small print exercise. Your data is used for clear reasons: access checks, wallet matching, support replies, security monitoring, cookie…

Data we collect

We may collect your name, contact details, login record, device data, payment reference, support messages, and account status.

Cookie handling

Cookies help us keep you signed in, remember settings, measure page errors, and protect sessions.

Security checks

We monitor login patterns, password resets, device changes, and unusual wallet requests to reduce unauthorised access.

Payment data use

Touch 'n Go, GrabPay, Boost dan FPX references are used to match account activity with transaction status.

Retention periods

We keep data only while it is needed for account operation, legal duties, dispute handling, security logs, or payment reconciliation.

Your requests

You can ask to access, correct, or erase certain data by contacting support.

Discover Privacy Policy Answers

These answers explain the common privacy requests we receive from Malaysia account holders. They cover what data we collect, how payment references are treated, when we share data, and how you can ask for access or correction. If your request involves a live account, we may verify ownership before giving details or making changes.

It covers account details, contact data, login records, device data, cookie data, support messages, payment references, and security checks. We use these records to run your account, protect access, answer requests, and meet duties that apply.

We use Touch 'n Go, GrabPay, Boost dan FPX references to match wallet activity with transaction status. The record helps support trace failed or delayed activity and keeps account balances aligned with payment confirmations.

Yes. Contact support with the phone number or email linked to your account and tell us what data you want to see. We may verify ownership before sending a copy or explaining the record.

Send the correction request through live chat or email and identify the field that is wrong. We may ask for a verification step, then update the record if the change matches account checks.

We share data only when needed for account operation, payment matching, security checks, support tools, service providers, or legal duties. We do not sell your personal data, and access is limited to the stated purpose.

Retention depends on the purpose of the record. Account, payment, support, security, and legal records may have different periods. When a record is no longer needed, we delete, anonymise, or separate it where practical.

Access and eligibility depend on local law and are available where local law permits. If a rule affects your account, we may keep related records, request verification, or limit access as required.

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